Patient Declaration of Values

As part of Excellent Care for All Act (ECFAA), which ensures Ontarians receive healthcare of the highest quality possible, hospitals across Ontario are required to make publicly available a Patient Declaration of Values. 

At Southlake, we are committed to being responsive to the needs of our patients and the communities we serve.  The following values will act as a driving force in our quest to delivery high-quality care that meets your expectations.

Our Patient Declaration of Values
I expect the best possible care. It is important to me that:

• I am seen as an individual, treated with compassion, respected, heard, and understood.
  
  
• My family and others are involved in my care, as I have chosen for them to be.
  
  
• I receive accurate, timely, and understandable information that helps me direct my care.
  
  
• I receive the right care, at the right place, at the right time.
  
  
• I am provided with ways to openly express my opinions.

For more information about our Patient Declaration of Values, or to speak with a Patient Relations representative, please call the Patient Relations office at 905-895-4521, ext. 2290.