Patient Relations

Southlake Regional Health Centre is always working to provide the highest level of care to our patients to achieve the best outcome possible.  In order for that to occur we encourage you to share your experiences and feedback, whether positive or constructive, with us. 

The Patient Relations Service is available to all patients, families and visitors to assist you when you feel that our usual process to resolve concerns has not been to your satisfaction.

What do I do if I am experiencing difficulties while in the hospital?

• We encourage you to first speak with your nurse, team leader or attending physician.
• If you are not satisfied with the outcome, ask to speak with the Manager of the nursing unit or the Supervisor of the service area.
• If you still have a concern, please contact the Patient Relations Office.

What does a Patient Relations Representative do?

• Listens to your concerns.
• Investigates and communicates the issues to management, physicians and staff so they may be addressed and a response provided.
• Receives compliments/comments and shares these with the health care team and administration.

How can I contact a Patient Relations Representative?

• In person - The Patient Relations Office is located on the main floor - East Building, Office #1/039
• By phone from within the hospital: ext. 2290
• By phone from outside of the hospital: (905) 895-4521 ext. 2290
  Outside of office hours please leave a message and we will return your call within two business days.
• By mail:
  Patient Relations Office
  Southlake Regional Health Centre
  596 Davis Drive
  Newmarket, Ontario  L3Y 2P9
• By Email: Feedback

Our Office Hours
Monday to Friday
8:00 a.m. to 4:00 p.m.
(excl. Civic Holidays)