Patient Email

Southlake Regional Health Centre recognizes that supportive and cheerful contact from family and friends plays an important role in a patient's recovery.

To send a greeting to a patient at Southlake Regional Health Centre, fill in the form below and click on SEND. Your message will be received in the Community Resources Department by the Community Resources Coordinator and placed into a confidential, sealed envelope. Messages are delivered directly to the patient between the hours of 11:00 a.m. and 4:00 p.m., Monday to Friday. E-mails received on weekends and holidays will be delivered the following business day.

Please note the following:

Greetings will only be delivered to patients that are registered in the hospital's central registry system. Patients that have been discharged or are registered under a name that differs from the Patient E-mail received will not be delivered. They will be deleted from the system by the Community Resources Coordinator.

Patients are unable to send electronic replies to correspondence they receive while in the hospital.

Please do not send sensitive subject matter. Patient E-mail does not have the security of a sealed letter or telephone conversation.

Maintaining a peaceful and healing environment for patients is an important focus for Southlake Regional Health Centre. The Community Resources Coordinator reserves the right to review incoming Patient Email for inappropriate content (profanity, alarming or offensive information). Email containing such will not be delivered.

Patient E-mail is intended for family and friends to send a positive message to a patient during their hospital stay. It is not to be used for obtaining medical advice, for urgent matters or as a form of communication to contact a healthcare professional with general health-related questions. These messages will be deleted from the system.

Southlake Regional Health Centre is not responsible for Patient E-mails that are misdirected, lost or accidently deleted from the system.