News

A Message to Our Community

Newmarket, Ontario - July 2004 - With the recent opening of Southlake’s new six-storey building and as we move forward with the next planned phase of redevelopment, we wish to notify our community of the following changes:

Emergency Services

Our new Emergency Department is located at street level in the new six-storey building and must be accessed by the public via Davis Drive. Parking is available in the visitors’ parking lot located on the north-west corner of the Hospital’s property (i.e., corner of Davis Drive and Prospect Street) or in the lot located on the east side of the Hospital’s property. Individuals who require assistance to walk should be dropped off in front of the new Emergency Department before their escort parks their car. Additional emergency parking spaces will become available during 2005, following the completion of the Hospital’s next phase of redevelopment.

Department and Clinic Relocations

Many departments, patient care units and clinics are in the process of relocating to new or temporary locations within the Hospital. To reduce the risk of confusion or arriving late for an appointment, patients and visitors are urged to confirm their destination point upon arrival at the Hospital. Information personnel are available at the Information Desk located in the East Building or via telephone located in the lobby of the West Building.

Patients who have difficulty walking any distance are advised to call the Information Desk at extension 2118 to confirm their destination point and which parking lot they should before coming to the Hospital.

Visiting Policy

Visiting hours are daily from 2:00 p.m. to 8:30 p.m. Only two visitors are permitted at one time. Children under the age of 12 are discouraged from visiting the Hospital. The health care team will consider requests for exceptions if it is deemed to be in the patient's best interest. Individuals who are feeling ill or have been in contact with an infectious disease (e.g., cold, bronchitis, chickenpox, measles, etc.) should not visit patients in the Hospital.

For Your Protection . . .

Revised Visitor Parking Rates To Increase Effective January 15, 2009

A daily pass is recommended for individuals who plan several visits to the Hospital in a single day or who expect their appointment to be longer than 2½ hours. Frequent visitors will find it most economical to purchase a 30-day pass.

30-day passes are available for purchase on Level 1 of the East Building between the hours of 9 am and 4 pm, Monday to Friday. 30-minute, hourly and daily rate passes can be purchased at one of several “pay and display” ticket machines located in the visitors’ parking lots.

Ticket machines accept $0.25, $1 and $2 or credit cards only.

All passes must be placed “face up” on the vehicle’s dashboard.

Wheelchair accessible parking spaces are located in all visitors’ parking lots.

Parking violations are subject to fines that are issued on behalf of the Town of Newmarket. It is the car owner’s responsibility to contact the Town of Newmarket if they have any concerns regarding their fine.

Parking revenues are used to offset the rising costs to maintain the Hospital’s public lots and grounds throughout the year. Any parking revenue surplus is used by the Hospital to purchase medical equipment.

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