Hospital Services

Banking Machine

An automated bank machine is located close to the entrance doors of the East Building, near the Hospital’s Marketeria and on Level 1 of the Medical Arts Building.

Buses

York Region Transit and GO Transit have several bus stops in close proximity to the Hospital. For information on routes and timetables, please contact:

York Region Transit
1-866-moveyrt (668-3978)
www.yrt.ca

Centric Health Pharmacy

Centric Health Pharmacy operates two retail pharmacies at Southlake. for the convenience of patients. 

Location: East Building Level 1
Hours:
Monday – Friday: 8:00 a.m. – 7:00 p.m.
Saturday: 10:00 a.m. – 2:00 p.m.

Location: Medical Arts Building
Hours:
Monday – Thursday: 9:00 a.m. – 6:00 p.m.
Friday: 9:00 a.m. – 5:00 p.m.

Change Machine

A change machine is located in the lobby of the East Building. It exchanges $5, $10, and $20 bills for an equal value of coin.

Chapel

The chapel is located on level one of the East Building. It is always open to patients, their families and friends for meditation and prayer. Use of the chapel for rituals is permitted. A nominal fee may apply. Arrangements can be made by contacting the Hospital Chaplain at extension 2539.

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Electrical Equipment

The Hospital prohibits patients from bringing electrical equipment, such as fans and radios, into the Hospital. In special circumstances, electrical equipment, which is approved by the Canadian Standards Association, and has been inspected by the Physical Facilities Department, will be allowed. Please advise your nurse of any electrical equipment you have with you and she/he will contact the Physical Facilities Department to determine if the item is suitable.

E-mail (Patients)

A special service is offered through the Hospital's website that allows patients to receive e-mails from family and friends during their hospital stay. Hospital volunteers deliver e-mail greetings to patients between the hours of 11 a.m. and 4 p.m., Monday to Friday. E-mails received on weekends and holidays will be delivered the following business day. Further details on patient e-mails can be found in the Contact Us section on the web site.

Environmental and Linen Services

Your room and bathroom will be cleaned routinely by a service assistant or member of the Environmental Services Department. Bedding is changed as it becomes soiled.

Fax Machine

If you require the use of a fax machine during your stay, please call the Information Desk at extension 2118 and someone will be available to help you. A minimal cash charge for sending and receiving faxes will apply. Only faxes to North American destinations can be sent from the Hospital.

Flowers

If you receive flowers, they will be delivered to your patient care unit by the florist's delivery service.

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Food:

Druxy's Famous Deli

DRUXY’S Famous Deli welcomes visitors and patients to relax in their deli, located on the bridge connecting the Hospital with the Stronach Regional Cancer Centre/West Parking Garage.

Choose from made-to-order sandwiches, salads and grilled cheese breakfast sandwiches (available all day) that you can design to include any of the 50 ingredients available.  Druxy’s also offers three hot soups and chili daily.  Come relax and watch the world go by over a cup of coffee, latte or cappuccino.

For more information about Druxy’s Famous Deli, visit their website at www.druxys.com

Hours of Operation:
Monday to Friday, 7:00 a.m. to 7:00 p.m..

Marketplace & Grill

Traditions Marketplace & Grill welcomes both visitors and patients. It is operated by Hospital staff and offers a wide selection of soups, sandwiches, hot entrees including Pizza Pizza, and desserts at reasonable prices.

Subway

SUBWAY® Sandwiches welcomes all staff, patients and visitors to its beautiful new restaurant located at the East entrance.  Choose from our  made-to-order sandwiches on freshly baked breads or flat breads and salads which are fresh and delicious.

SUBWAY® restaurants know that in today's world, hectic lifestyles mean that consumers need to look to fast food for quick meal solutions.

Urban Kitchen

The Urban Kitchen, located in the Medical Arts Building, is available for patients and visitors and provides a delicious selection of soups, sandwiches, designer salads, and two hot entrees daily.

For more information about the Urban Kitchen, visit their website at www.urbankitchen.com
Hours of Operation:
Monday to Friday 7:00 a.m. - 6:00 p.m.

Patient Meals

Nutrition is an important part of your recovery. The goal of the Food Services Department is to deliver prompt and friendly service and provide meals that meet your nutritional needs. Patients on most units have the opportunity to select their food choices from a Food Services representative.

Meals are served during the following time periods:

• Breakfast  7:30 a.m. to 8:30 a.m.
• Lunch   11:30 a.m. to 12:15 p.m.
• Dinner  4:30 p.m. to 5:00 p.m.

To better serve the needs of both patients and staff, Food Services has established an information hotline. By dialing FOOD (extension 3663) callers will be promoted to make one of two selections. The first prompt offers callers a pre-recorded message outlining the menu items that will be served in the Marketeria that day. The second prompt offers callers the opportunity to leave a comment or concerns in the voicemail box.

Messages will be retrieved on a daily basis and if requested, someone from Food Services will respond to your call within 24 hours. However, the purpose of the hotline is to improve communication and feedback opportunities. All concerns requiring immediate attention should continue to be direction to the Food Services Department at extension 2524.

Vending Machines

Vending and/or pop machines are located on several floors throughout the Hospital. For the convenience of our visitors, a microwave oven is available during business hours in the seating area of Traditions Marketplace & Grill - the Hospital's restaurant.

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Gift Shop

The Gift Shoppe is located on level one of the East Building and offers an assortment of gifts and necessities such as clothing, toiletries, cards, magazines and flower arrangements. Hours of operation are:

• Monday to Friday 9:00 a.m. to 5:00 p.m. and 6:00 p.m. to 8:30 p.m.
• Saturday, Sunday & Holidays 12:00 p.m. to 4:00 p.m.

Internet Service (WiFi)

Southlake offers WiFi internet service to patient and visitors. This service can be accessed in the Hospital by choosing "Patient Internet" as their network.

The Rate Plan is as follows:
24 hours: $9.95
3 days: $17.95
7 days: $26.95
1 month: $45.95

Prices subject to change.

Rates are payable via Visa or Mastercard

Interpreters

To ensure clear communication between patients, family and staff, the Telecommunications Department maintains a list of personnel and volunteers who are able to provide interpreter services. If you require this service, please advise your nurse.

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Lost and Found

Lost and found items are kept by Environmental Services for a maximum of four months. Please contact extension 2561 and your name, address and description of lost item will be recorded in the Lost and Found journal. Every effort will be made to locate your lost property.

Lottery Tickets (HELPP)

The Hospital sells HELPP Lottery tickets, featuring instant cash prizes, in the lobby of the East Building. All proceeds go towards the purchase of medical equipment for the Hospital. Hours of operation are Monday to Friday, 9:30 a.m. to 3:30 p.m.

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Mail

Incoming mail is delivered by Hospital volunteers to your Patient Care Unit. Please inform friends and family to address your mail as follows:

Your Name (and room number)
c/o Southlake Regional Health Centre
596 Davis Drive
Newmarket, ON L3Y 2P9

Medication

When you come to the Hospital please bring a list of all the medications you have been taking. Include those you buy without a prescription and all herbal medicines. If possible, you should bring all of your prescription medications and bottles to the Hospital.

Because some inhalers, eye drops and other medications are not readily available in the Hospital, you may be asked to use your own during your hospital stay. Once it is confirmed that all of your medications are available in the Hospital, your own medications can be taken home by a family member.

Only medications ordered by your doctor in the Hospital will be given to you during your stay. You should not take any medication without your doctor's knowledge or permission.

Should your doctor prescribe any new medications for you upon discharge from the Hospital or after your Emergency Department visit, prescriptions can be filled at your community pharmacy, or for your convenience, at Centric Health Pharmacy located in the lobby of the East Building. For information on hours of operation, please call extension 5988.

Newspapers

Newspapers can be purchased in the Centric Health Pharmacy and from boxes located outside the West and East Building entrances. If you are interested in reading Hospital News ( Canada's Health Care newspaper), Lifeline  (Southlake Regional Health Centre's internal newsletter) or Being Well (the Foundation’s health promotion magazine), please contact Corporate Communications at extension 2541. Complimentary copies will be delivered to your room.

Nurse Call System

Every patient has the ability to call for assistance whenever necessary. Your nurse will explain how the nurse call system works when you are admitted to your room. Patients also have the ability to call for assistance from all washrooms located on patient care units. To activate the system, press the push button or pull the cord; this will transmit your call to the nursing station.

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Parking Options

As a result of ongoing expansion to address high population growth and an increased demand on services, Southlake's campus consists of various onsite and offsite locations to better serve its patients. Various parking options are available to accommodate each location.

Parking Garage
Located on the corner of Davis Drive and Prospect Street, the six-story Parking Garage offers 472 parking spaces to patients and visitors who are accessing services in the Emergency Department, West Building, Medical Arts Building, and the Regional Cancer Centre.

Patients and visitors who are accessing services in the Medical Arts Building at Southlake (581 Davis Drive, corner of Davis Drive and Lundy’s Lane) are encouraged to park in the Parking Garage and use the bridge spanning Davis Drive to enter the building. The bridge is accessible from Level P3 of the Parking Garage.

Visitors Parking Lot
Patients and visitors who want to access the Hospital’s main East Building can park in the Visitors Parking Lot, located on the East side of the Hospital’s property. This lot is accessible from Roxborough Road or the hospital’s onsite roadway from Davis Drive.

The Tannery Mall
Located offsite at 461 Davis Drive, the Tannery offers a select number of reserved parking spots for patients who are visiting Southlake clinics in the building. Parking rates are set by the Tannery building management and uses a pay-and-display method.

Handicap Parking
Handicap parking spaces are located in all visitors’ parking lots, on each level of the parking garage, and in front of the Emergency Department.

Short-Term Parking
For individuals who wish only to drop a patient off at the Emergency Department or are confident that the time they will spend at the Hospital will be less than two hours, short-term parking is now available. Using a "Pay and Display" ticket system, 20 short-term parking spaces are available in front of the Emergency Department, and 34 short-term spaces are available on the first floor of the new parking garage.

Parking Rates

**In response to suggestions from community residents, the Daily Pass was introduced effective February 21, 2011. For the cost of $20.00, the Daily Pass provides a flexible option for individuals available who wish to have in-and-out privileges to all of Southlake’s Visitor Parking Lots during a 24-hour period.

Daily, Weekly, and Monthly passes are available for purchase at the East entrance lobby pay-station and the Parking Office located on Level 1 of the East Building between 8:00 a.m. and 10:00 p.m., 7 days a week. Passes may also be purchased at one of several “Parking Pay Stations” located in the East Visitors’ Parking Lot and West Parking Garage 24 hours a day/7 days a week.

Parking Pay Station machines accept cash or any major credit card.
Parking revenues are used to offset the rising costs to maintain the Hospital’s public lots and to purchase much needed medical equipment.

Southlake is pleased to offer complimentary parking to Canadian veterans while they are at the Hospital. Veterans may visit the Parking Office before they leave the Hospital to have their parking ticket validated.  The Parking Office is located in the East Building, Level 1.

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Spiritual and Religious Care

Spiritual and Religious Care is available at any time through the services of the Hospital Chaplain, community clergy, volunteer chaplains, and pastoral care volunteers, to assist patients and family members with their spiritual and/or religious needs without bias. If you want to see the Hospital chaplain, or your own minister or church visitor, any member of the healthcare team will be pleased to assist you in making the necessary arrangements.

Taxi

Phones providing a direct link to a local taxi company are located in the East and West Building lobbies.

Televisions

Television rentals are provided by the Hospitality Network. To order your personal television, or if you require information on rental fees, please call extension 2559.

Telephones

At Southlake Regional Health Centre, a telephone is located beside each patient bed (exceptions apply on some patient care units). If you request the use of a telephone during your hospital stay, please dial “0” and ask the switchboard operator to activate your telephone. You will be charged a nominal daily fee for telephone services. A Hospitality Network representative will come to your patient room to collect fees. Pay phones are also located on every level and in the East and West Building lobbies.

Patients wanting to call long distance must use the pre-paid Call2Talk long distance calling card, available for purchase in the Gift Shoppe, East Building, Level 1 during regular hours, and at East Information, East Building, Level 1 once the Gift Shoppe is closed.

For 100 minutes at $5 anywhere in Canada and the US, patients can use their Call2Talk card to make long-distance calls using their bedside telephone, a hospital payphone, or a telephone outside of the hospital.

Outside calls can be directly dialed into patient rooms. Please give your family and friends the main hospital telephone number (905) 895-4521 and your extension number as shown on the telephone handset.

In consideration for other patients, incoming calls are blocked between the hours of 10:00 p.m. and 7:30 a.m. Urgent after-hour calls will be directed to the patient care unit.

Before you are discharged, please let your relatives and friends know when you are leaving so the next patient does not receive your calls.

If you have any questions or concerns about your telephone, please dial "0" and a switchboard operator will assist you.

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Visitor/Patient Information

Privacy Act

Since the implementation of the Privacy Act, the Hospital is legislated to protect your personal information. On admission you will be asked if you consent to the release of information in regards to being a patient in the Hospital in the event that outside callers/visitors inquire. This also includes any restrictions that you may have on visitors. Health status or information will never be given out over the telephone to anyone at anytime.

After discharge, all requests for health information (legal/insurance/clinical, etc.) should be directed to the Health Information Department at extension 2635.

Patient Information

Patient room numbers, telephone extensions and directions to patient rooms are provided at the information desk located in the East Building lobby. A courtesy phone is located on the desk in the West lobby. By calling extension 2118 you will be connected with the East information desk and a representative will be happy to provide you with a patient room number.

The information desks are staffed by a Hospital employee or volunteer during the busiest hours of the day. However, patient information is available 24 hours a day by dialing extension 2118 from any telephone located within the Hospital (telephones are located at the East and West Information Desks) or, if calling from outside the Hospital, by dialing (905) 895-4521, extension 2118.

Visiting Hours

Visiting hours are daily from 2:00 p.m. to 8:30 p.m. Only two visitors are permitted at one time. Requests for exceptions will be considered by the healthcare team if it is deemed to be in the patient's best interest. For further information, please call extension 2118 and request to speak with a member of the patient's healthcare team.

If your family and friends are ill, or have been in contact with an infectious disease, they should not visit the Hospital. Bringing young children and infants to hospital is strongly discouraged particularly if they are visiting relatives who are very ill on a medical or surgical unit. The Maternal Child Program welcomes visits from siblings providing the children are well and have not been in contact with an infectious disease recently such as chicken pox or measles that could potentially be transmitted to newborns.

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