Performance

As a Regional Centre of Excellence, Southlake is committed to improving the quality of our health care and services. While we constantly strive to provide safe and effective care, we recognize that there is always more we can do to deliver on our vision of “Shockingly Excellent Service”.

As part of our commitment to provide quality healthcare, we monitor all aspects of our performance by using a number of key quality indicators, which are linked to our Strategic Plan (2005-2010).  These indicators form a “balanced scorecard” which allows us to evaluate our current performance and seek ways for improvements.  In addition, Southlake actively participates in a number of external studies, surveys, and reports which help to make us accountable to the communities we serve, and to allow us to compare our performance to our peers.

Our Patients & Community
This pillar of our Strategic Plan goes right to the very heart of what we do and for whom we do it. It demonstrates our drive to provide the very best health care experience for the people we serve.

Performance & Accountability
This pillar of our Strategic Plan addresses how we intend to enhance our efficiency and effectiveness in the business of caring for people and making their lives better.

Please check back often as we continually update this page with new information.

Top