Patients scheduled for an out-patient test, clinic visit, or surgical procedure are encouraged to pre-register for their appointment at least 48 hours in advance of their appointment, prior to coming to the Hospital. Step 1: Pre-Register
- Complete the Pre-Registration Form and click “Register”
Please note: You will be directed to a separate, secure website—“patientway.com.” PatientWay is contractually bound to maintain Southlake patient privacy and confidentiality as is required by the Personal Health Information Protection Act, 2004. Neither PatientWay, nor Southlake will use or disclose personal details entered into the Pre-Registration Web Form for any purposes that do not relate to operating the online Pre-Registration process.
- Alternatively, you may print the completed form and fax it to 905-830-5809
In order to complete the pre-registration process, you will need to know:
Step 2: Check-In
- your basic personal information
- your doctor’s name
- appointment date and time
- emergency contact information
- your Health Card number
Upon arrival at the Hospital, “check-in” at any one of our Self-Registration Kiosks, or visit one of our Welcome Centres, where a Patient Access Associate will be happy to complete your registration.
If you choose to use one of our Kiosks, you will be asked to swipe your Health Card and verify the information, which appears on the screen. You will then be asked to proceed directly to the area of your appointment.
Note: In some cases, your information may require updating. If this is the case the Kiosks will direct you to the closest Welcome Centre, or Courtesy Phone, where someone will be available to update your information.
If you are coming to the Hospital for a series of clinic visits, you do not need to pre-register before each appointment, provided you meet the following criteria:
Welcome Centre Locations
- You complete the pre-registration process prior to your first appointment.
- Your registration information remains the same for the duration of your visits.
- East Entrance, East Building, Level 1
- West Entrance, West Building Level 2
- Medical Arts Building, Level 4
- Emergency Room - Limited to Emergency patients only
Express Check-In Kiosk Locations:
Although pre-registration is quick and easy, from time to time there may be exceptional circumstances that do not allow for it. For patients who are unable to pre-register for their appointment prior to coming to the Hospital, please visit one of our Welcome Centres where one of our friendly Patient Access Associates will be happy to assist you.
Do you need to cancel or reschedule an appointment?
If you any questions about your appointment, or need to cancel/reschedule your appointment, call 905-895-4521, ext. 2665.
For more information
If you have any questions or require additional information regarding your appointment call 905-895-4521, ext. 2665.