In August 2012, Dr. Dave Williams, President & CEO kicked-off the planning process to develop the Hospital’s next five year strategic plan. In keeping with Southlake’s commitment to Put Patients First, the process will be heavily based on input and the identified needs of our patients. Consisting of five phases, the goal is to have the planning process finalized and the plan presented to the Board of Directors for approval in early 2013.
Phase 1: Current Statement Assessment (August to October)
This phase is focused on:
i) communicating the strategic planning process to all internal staff, physicians, and volunteers.
ii) conducting an environmental scan (i.e., gathering data to better understand the patient populations we serve, their healthcare needs, and the services they are currently accessing from Southlake; and
iii) conducting interviews with patients and their family members to gain a better understanding of what they value most about their healthcare experiences and the challenges they may face in accessing care at Southlake and within their community.
In September, face-to-face interviews were conducted with more than 300 patients/family members. From these interviews, close to than 800 needs statements
were created and organized into 4 main clusters
Phase 2: Exploring Patient Needs (October/November)
During this phase:
i) feedback gathered during Phase 1 will be used to gain an understanding of patient needs, which will be tested with patients, staff, physicians and volunteers to identify issues of high priority.
ii) attended by hospital and physician leaders, members of the public, healthcare partners, and patients, a strategic planning summit will be held on October 26 to further explore the vision for Southlake and understand the implications and obstacles of that vision.
October 26 Strategic Planning Summit summary results
iii) Further planning sessions with patients, healthcare partners, primary care physicians and frontline staff will be held the week of November 12.
November 12 Primary Care Physicians Planning Session summary results
November 12 Citizens Advisory Planning Session summary results
November 14 Partners Advisory Planning Session summary results
November 14 – 15 Frontline Staff Planning Sessions summary results
Phase 3, 4, and 5: Drafting and Testing the Plan (November 2012 – January 2013)
During these phases, Southlake’s new five-year strategic plan will be drafted, tested, finalized, and communicated with both internal and external stakeholder groups.
November 28 Strategic Planning Session summary results
December 6 Strategic Planning Session summary results
If you have an interest in being more directly involved in the strategic planning process, please send a message to firstname.lastname@example.org or call ext. 2541.
beingwell … Message from Southlake
(see page 2 – 3).