Southlake is always working to provide the highest level of care to our patients to achieve the best outcome possible. In order for that to occur we encourage you to share your experiences and feedback—positive or constructive—with us.
The Patient Relations service is available to all patients, families, and visitors to assist you when you feel that our usual process to resolve concerns has not been to your satisfaction.
What do I do if I am experiencing difficulties while in the hospital?
We encourage you to first speak with your nurse, team leader or attending physician. If you are not satisfied with the outcome, ask to speak with the Manager of the nursing unit or the Supervisor of the service area.
If you still have a concern, please contact the Patient Relations Office.
What does a Patient Relations Representative do?
A Patient Relations Representative will:
- Listen to your concerns
- Communicates the issues to management, physicians and staff so they may be addressed and a response provided
- Receives compliments/comments and shares these with the healthcare team and administration
How can I contact a Patient Relations Representative?
The Patient Relations Office is located:
East Building, Level 1
- By telephone
- from within the Hospital dail: ext. 2290
- from outside of the Hospital dail: 905-895-4521 ext. 2290
Outside of office hours please leave a message and we will return your call within two business days.
- By mail
Patient Relations Office
Southlake Regional Health Centre
596 Davis Drive
Newmarket, Ontario L3Y 2P9
Monday to Friday
8:00 a.m. to 4:00 p.m.
(excl. Statutory Holidays)