A maximum of two visitors at the bedside at one time is recommended, however some units, such as the Birthing Unit, Paediatrics, NICU, ICU, Palliative Care, and the Emergency Department, may make exceptions.
Please speak to a member of the healthcare team for more details about visiting in those areas.
Keeping Patients Healthy and Safe
Please do not visit patients if you feel sick, unwell, or have:
- runny nose
- sore throat
Clean your hands with alcohol-based hand sanitizer frequently to stop the spread of infections. Clean your hands when:
- entering and exiting the Hospital
- entering and exiting a patient’s room
- touching the patient or his/her surroundings
Types of Visitors
Visitor – A guest of the patient or family who wants to provide well wishes and social connection. He/she may be a friend or relative of the patient or family. Visitors are encouraged to visit between 10:00 a.m. and 9:00 p.m.
Care Partner – A visitor who the patient or Substitute Decision maker (SDM), identifies as a person who is important to them. They may be someone who is deeply involved in the patient’s healthcare journey and is integral to the overall well-being of the patient.
Care Partners are regarded as a part of the healthcare team and may be asked to assist with some personal and emotional care. Care Partners may visit outside of the Hospital’s visiting hours.
Patient/Family Spokesperson – To help with communication of information, Southlake suggests that the patient choose a family member or Care Partner, when possible, to act as their spokesperson.
The spokesperson’s role includes, telling friends and family about the visiting guidelines and serving as a first contact for any questions on the patient’s condition. The Patient Spokesperson should provide their contact information to the healthcare team and be easily available for communication with the team.
Visiting with Children
Children under 12 years of age must be supervised by an adult (not the patient) at all times. Children should be prepared for the hospital environment and the patient’s illness.
The Maternal Child Program welcomes visits from brothers and sisters. Please make sure these children are well and have not recently been in contact with an infectious disease, such as chicken pox or measles that could potentially be passed on to others.
Staying Outside of Visiting Hours?
Together with the healthcare team, a patient may have one Care Partner stay outside of visiting hours, including overnight.
An approved Care Partner must:
- Visit the East Information desk, East Building, Level 1, prior to 8:00 p.m. and sign the visitor log book (provide their name, name of the patient).
- Provide a driver’s license, car key, credit card, or equivalent in exchange for a temporary Care Partner identification badge.
- Wear the Care Partner identification badge at all times when in the hospital outside of visiting hours
- Return to East Information desk by 8:00 a.m. the next day to return badge and pick up the item left in exchange for the badge.
A Care Partner staying overnight must:
- Supply their own blankets/pillows
- Use public washrooms, not the washroom in the patient’s room
- Keep noise to a minimum. Use headphones when listening to music or watching TV
- Use minimal lighting
- Keep conversation to a minimum