research home page banner
Can't find it?
Amenities for Patients
Television rentals are provided by Hospitality Network.

For information on renting a television during your stay, click here or turn the television on in your patient room and follow the directions.

If you require information on rental fees, please call 1-866-223-3686.

A telephone is located beside each patient bed (exceptions apply on some patient care units).
For information on renting a telephone during your stay, click here.
To request the use of a telephone during your hospital stay, dial “0” and ask the switchboard operator to activate your telephone. You will be charged a nominal daily fee for telephone services.
A Hospitality Network representative will come to your room to collect both television and telephone rental fees.

Outside callers can dial directly into patient rooms. Give your family and friends the Hospital telephone number (905-895-4521) and your extension, as shown on the telephone handset.

In consideration for other patients, incoming calls are blocked between the hours of 10:00 p.m. and 7:30 a.m. Urgent after-hours calls are directed to the nursing station on patient care unit.

Before you are discharged, please inform your relatives and friends when you are being discharged so the next patient does not receive your calls.

Should you have any questions or concerns about your telephone, dial "0" and a switchboard operator will assist you.
Pay phones are also located on every level and in the East and West Building lobbies.
Long Distance Telephone Calls
Patients who want to place long distance calls must use a pre-paid Call2Talk long distance calling card (100 minutes for $5). Call2Talk cards are available for purchase in the Hospital's Gift Shop, East Buidling, Level 1 during regular hours and at East Information, East Building, Level 1, when the Gift Shop is closed.

Patients can use their pre-paid Call2Talk card to make long distance calls to anywhere in Canada and the U.S. from their bedside telephone, a hospital pay phone, or a telephone outside of the hospital.

Nurse Call System
Every patient has the ability to call for assistance whenever necessary. Your nurse will explain how the nurse call system works when you are admitted to your room. Patients also have the ability to call for assistance from all washrooms located on patient care units. To activate the system, press the push button or pull the cord—this will transmit your call to the nursing station.

Incoming mail is delivered by Hospital volunteers to your patient care unit. Please inform friends and family to address your mail as follows:
Your Name (and Room Number)
c/o Southlake Regional Health Centre
596 Davis Drive
Newmarket, ON
L3Y 2P9

Outgoing mail may be deposited in the Canada Post mailbox located outside of the East Main Entrance. Stamps are available for purchase in the Gift Shop, East Building Level 1.

Internet Service (WiFi)
Southlake offers WiFi internet service to patients and visitors. This service can be accessed in the Hospital by choosing "Patient Internet" as their network.

The Rate Plan is as follows (payable via Visa or MasterCard):

24 hrs - $ 9.95

3 days - $17.95

7 days - $26.95
1 month - $45.95

Note: Rates are subject to change without notice.

Language interpretation services are available in more than 100 languages and dialects through the use of a secure two-way video connection to a language interpretation professional.

Send a message to a Patients
Patients can receive written messages from family and friends during their hospital stay.  Through the Hospital's website, a special service is available for the family and friends of patients to send written messages to them during their hospital stay. Hospital volunteers will print and deliver these messages to patients weekdays at 8:00 a.m. and weekends between the hours of 2:00 p.m. -- 6:00 p.m. E-mails received on holidays will be delivered the following business day. Further details on patient e-mails can be found in the Contact a Patient section on the website.

Environmental and Linen Services
Your room and bathroom will be cleaned routinely by a service assistant or member of the Environmental Services Department. Bedding is changed as it becomes soiled.

Fax Machine
If you require the use of a fax machine during your stay, call the Information Desk at ext. 2118 for assistance. A minimal cash charge for sending and receiving faxes will apply. Only faxes to North American destinations can be sent from the Hospital.

Electrical Equipment
The Hospital prohibits patients from bringing electrical equipment, such as fans and radios, into the Hospital. In special circumstances, electrical equipment which is approved by the Canadian Standards Association, and has been inspected by Facility Operations staff, will be allowed. Pleae advise your nurse of any electrical equipment you have with you and she/he will contact the Facilitiy Operations Department to determine if the item is suitable.

Telephone Solicitation

While you are a patient, do not give out any personal information about yourself over the telephone to individuals claiming to represent a service or product (i.e. baby photographer, insurance companies, etc.). The Hospital has no method of ensuring that these companies are reputable or offer a legitimate service or product. If you receive such a call, please advise your nurse immediately.

Bank Machines
Automated bank machines are located close to the East Main entrance, near the Hospital's Aquene Cafe, and on Level 1 of the Medical Arts Building.

Change Machine
A change machine is located in the lobby of the East Building. It exchanges $5, $10, and $20 bills for an equal value of coin.  Note:  The machine only accepts Canadian currency.


Southlake Regional Health Centre is committed to the promotion of good health. Smoking is not permitted anywhere on hospital property, inside or out. Patients and visitors wishing to smoke must leave hospital property to smoke. Nicotine Replacement Therapy (NRT) is available to patients while they are in the Hospital. Ask your nurse about Nicotine Replacement Therapy.

For more information on a Smoke-Free Southlake, please click here.

Spiritual and Religious Care
Spiritual and Religious Care is available at any time through the services of the Hospital Chaplain, community clergy, volunteer chaplains, and pastoral care volunteers to assist patients and family members with their spiritual and/or religious needs without bias. If you would like to see the Hospital Chaplain, or your own minister or church visitor, any member of the healthcare team will be pleased to assist you in making the necessary arrangements.

Chapels are located on Level 1 and Level 2 of the East Building and are always open to patients, their families, and friends for meditation and prayer. Use of the chapel for rituals is permitted. A nominal fee may apply. Arrangements can be made by contacting the Hospital Chaplain at ext. 2539.

Gift Shop
The Gift Shop is located on Level 1 of the East Building and offers an assortment of gifts and necessities such as clothing, toiletries, cards, and magazines/books, as well as Ontario Lottery and Gaming Corporation lottery tickets.

Fresh flower arrangements are available in the Gift Shop. Flowers can be purchased on-site or over the phone for delivery to patients by one of our volunteers.

The Gift Shop is volunteer run and all proceeds benefit Southlake. Note that the Gift Shop hours are subject to volunteer availability.

Hours of Operation:
Monday to Friday 9:00 a.m. – 5:00 p.m. and 6:00 p.m. – 8:00 p.m.
Saturday 12:00 p.m. – 8:00 p.m.
Sunday 12:00 p.m. – 4:00 p.m.

Lost and Found
Lost and found items are kept by Facility Operations for a maximum of 14 days. To contact Facility Operations, call 905-895-4521, ext. 2561 and provide your name, telephone number, address, and a description of any lost items. This information will be recorded in the Lost and Found journal. Every effort will be made to locate your lost property.

Southlake is not responsible for items which go missing. We recommend that our patients not bring valuables such as jewellery, large sums of money, or personal mementos to the Hospital.

Newspapers can be purchased in the Centric Health Pharmacy located near the East Main Entrance, East Building, Level 1 and from boxes located outside the West and East Building entrances.  Anyone is welcome to take a complimentary copy of SNAP and/or Hospital News (Canada's health care newspaper) from the racks located across from the East Elevators, East Building, Level 1.
For a copy of Lifeline, Southlake's internal newsletter, or Being Well, the Southlake Foundation's health promotion magazine, please contact Corporate Communications at 905-895-4521, ext. 2169 to have a complimentary copy delivered to your room.

Southlake Regional Health Centre
596 Davis Drive, Newmarket, Ontario   L3Y 2P9
Tel: 905-895-4521   |   TTY: 905-952-3062
Copyright © 2012 Southlake Regional Health Centre