As part of Excellent Care for All Act (ECFAA), which ensures Ontarians receive healthcare of the highest quality possible, hospitals across Ontario are required to make publicly available a Patient Declaration of Values.

At Southlake, we are committed to being responsive to the needs of our patients and the communities we serve. The following values will act as a driving force in our quest to delivery high-quality care that meets your expectations.

Our Patient Declaration of Values
I expect the best possible care. It is important to me that:

• I am seen as an individual, treated with compassion, respected, heard, and understood.
  
  
• My family and others are involved in my care, as I have chosen for them to be.
  
  
• I receive accurate, timely, and understandable information that helps me direct my care.
  
  
• I receive the right care, at the right place, at the right time.
  
  
• I am provided with ways to openly express my opinions.

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