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Patient Declaration of Values

As part of Excellent Care for All Act (ECFAA), which ensures Ontarians receive healthcare of the highest quality possible, hospitals across Ontario are required to make publicly available a Patient Declaration of Values.

At Southlake, we are committed to being responsive to the needs of our patients and the communities we serve. The following values will act as a driving force in our quest to delivery high-quality care that meets your expectations.

Respect Me 
  • I expect excellent care in the right place at the right time
  • I am an individual, treat me the way you would like to be treated
  • Do not judge me

Hear Me 
  • Acknowledge me
  • Invite my input and perspectives
  • Listen to what I have to say
  • Answer my questions

Involve and Engage Me
  • Directly involve me in my care
  • Keep me informed every step of the way
  • My family and others are involved in my care as I have chosen
  • Be a team and speak with one voice

Honor My Time 
  • My time is as important as yours
  • Do what you say you will do

Strive to Keep Me Safe
  • Make my safety your top priority
  • Help me understand, so I can make informed decisions

Be Compassionate. I am a person


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Southlake Regional Health Centre
596 Davis Drive, Newmarket, Ontario   L3Y 2P9
Tel: 905-895-4521   |   TTY: 905-952-3062
Copyright © 2012 Southlake Regional Health Centre