Additional services available in the Emergency Department
In addition to emergency medical care, the Emergency Department also offers the services listed below.
During regular hours, the Emergency Department has a
Discharge Planner who is available to council patients and their
families with problems related to hospital admission and discharge.
Discharge Planners also assist patients and families adjust to the
effects and complications of illness. Follow-up phone calls are made
by the Discharge Planner when needed.
A “GEM” (Geriatric Emergency Management) nurse is
available to the Emergency Department, whose focus is the frail seniors
who are at risk of suffering adverse events, loss of independence and
admission to long-term care. GEM nurses help to build the systems
capacity to ensure frail seniors at risk receive the right care in the
right place at the right time. They also provide support to the
Emergency Department in developing an Elder Friendly Emergency Health
Language interpretation services are available 24 hours a ay, 7 days a week for 100+ languages and dialects, including American Sign Language, via a secure two-way video link to language interpretation professionals.
Sign Language Interpretation
American Sign Language interpretation is available to the Emergency
Department 24 hours a ay, 7 days a week, via a secure two-way video link to language interpretation professionals.
Home Care Arrangements
Home care can be arranged for patients requiring
intravenous medications, wound care, and other treatments prescribed by
Hospital volunteers dedicated to helping patients,
their families and staff are available on a regular basis within the
A dedicated Security Service is available 24/7 to support the Emergency Department.
is also available 24/7 and any member of
the Health Care team will be pleased to assist you in making the
necessary arrangements for visits upon request.