Arrival in the Emergncy Department
All patients arriving at the Hospital, whether by ambulance or on
their own accord, are triaged according to the Canadian Triage Acuity
Scale. Patients are assigned a triage level of 1 to 5, where Level 1
requires immediate, urgent care (potential loss of life or limb) and
Level 5 require non-urgent attention (illness and ailments that can be
treated by a family physician).
Patients are NOT treated on a first-come, first-serve basis.
Instead, they are seen based on their level of need. Although this
system can lead to long waits for some patients, it remains the safest
and most effective way to deliver care within a busy Emergency
Department. To learn more about the role you can plan in reducing your
wait in the Emergency Department, please click here.
Upon arrival in the Emergency Department:
- Have your Health Card ready and be prepared to take a
number or speak with the pre-triage screening nurse. You will be
called either by name or number to the Triage desk. An assessment of
your illness or injury will be done by a Triage Nurse.
- Bring with you a list of all current prescriptions and
over the counter medications you are taking, including dosage and
- Following your assessment at the Triage Desk, a chart
will be made at the Registration Desk. After completion, you will
either be assigned a bed and be taken to your room, or asked to wait in
the waiting area.
- You will be assigned a badge to wear while in the
Emergency Department. This will track your progress through the
department. Deposit this badge in one of the white boxes
within the department when you leave.
- There are four care areas in the emergency department. Patients
are placed in each area according to their particular health
needs. Care areas may have stretchers or recliner chairs.
- There will be times when your visit to the Emergency
Department may take several hours, especially when the department is
extremely busy. Please let the staff know if you conditions changes
during your wait. Please notify the Triage Nurse immediately if you are experiencing chest pain or shortness of breath.
- Patients who require admission to the hospital may be
required to stay in the Emergency Department until a bed becomes
Southlake’s Emergency Department is a locked department
which means all patients and visitors must report to the Triage Nurse,
the Registration Clerk or a Volunteer to enter the inside of the
One set of double doors at the back of the department are
unlocked during day time hours. Patients and visitors coming from the
main hospital can access the Emergency Department through these doors from 7:00 a.m. to