Patient Information & Privacy
Privacy Act
Since the implementation of the Privacy Act, the Hospital is legislated to protect your personal information. On admission you will be asked if you consent to the release of information in regards to being a patient in the Hospital in the event that outside callers/visitors inquire. This also includes any restrictions that you may have on visitors. Health status or information will never be given out over the telephone to anyone at anytime.
After discharge, all requests for health information (legal/insurance/clinical, etc.) should be directed to the Health Information Department at 905-895-4521, ext. 2635.
Patient Information
Patient room numbers, telephone extensions and directions to patient rooms are provided at the Information Desk located on Level 1 of the East Building. A courtesy phone is located on the desk in the West Lobby. By calling ext. 2118 you will be connected with the East Information Desk and a representative will be happy to provide you with a patient room number.
The information desks are staffed by a Hospital employee or volunteer during the busiest hours of the day. However, patient information is available 24 hours a day by dialing ext. 2118 from any telephone located within the Hospital (telephones are located at the East and West Information Desks) or, if calling from outside the Hospital, by dialing 905-895-4521, ext. 2118.