Televisions
Television rentals are provided by the Hospitality Network.
For information on renting a TV during your stay, click here or turn the TV on in the patient room and follow the directions.
Call 905-895-4521, ext. 2559 if you require information on rental fees.
Telephones
A telephone is located beside each patient bed (exceptions apply on some patient care units).
For information on renting a TV during your stay,
click here. If you request the use of a telephone during your hospital stay, dial “0” and ask the switchboard operator to activate your telephone. You will be charged a nominal daily fee for telephone services. A Hospitality Network representative will come to your room to collect fees.
Outside calls can be directly dialed into patient rooms. Give your family and friends the Hospital telephone number (905-895-4521) and your extension, as shown on the telephone handset.
In consideration for other patients, incoming calls are blocked between the hours of 10:00 p.m. and 7:30 a.m. Urgent after-hours calls will be directed to the patient care unit.
Before you are discharged, let your relatives and friends know when you are leaving so the next patient does not receive your calls.
If you have any questions or concerns about your telephone, dial "0" and a switchboard operator will assist you.
Pay phones are also located on every level and in the East and West Building lobbies.
Long Distance Telelphone Calls
Patients wanting to call long distance must use the pre-paid Call2Talk long distance calling card which is available for purchase in the Hospital's Gift Shoppe located on Level 1 of the East Building during
regular hours, and at East Information, East Building, Level 1, when the Gift Shoppe is closed.
For 100 minutes at $5 anywhere in Canada and the U.S. patients can use their Call2Talk card to make long-distance calls using their bedside telephone, a hospital pay phone, or a telephone outside of the hospital.
Nurse Call System
Every patient has the ability to call for assistance whenever necessary. Your nurse will explain how the nurse call system works when you are admitted to your room. Patients also have the ability to call for assistance from all washrooms located on patient care units. To activate the system, press the push button or pull the cord - this will transmit your call to the nursing station.
Mail
Incoming mail is delivered by Hospital volunteers to your patient care unit. Please inform friends and family to address your mail as follows:
Your Name (and Room Number)
c/o Southlake Regional Health Centre
596 Davis Drive
Newmarket, ON
L3Y 2P9
Outgoing mail may be deposited in the Canada Post mail box located outside of the East Building entrance. Stamps are available for purchase in the Gift Shoppe located on Level 1 of the East Building.
Internet Service (WiFi)
Southlake offers WiFi internet service to patients and visitors. This service can be accessed in the Hospital by choosing "Patient Internet" as their network.
The Rate Plan is as follows:
24 hrs - $ 9.95
3 days - $17.95
7 days - $26.95
1 month - $45.95
Note: Prices subject to change. Rates are payable via Visa or Mastercard.
Interpreters
Language interpretation services are available in over 100 languages and dialects through the use of a two-way secure video connection to a language interpretation professional.
E-mail (Patients)
A special service is offered through the Hospital's website that allows patients to receive e-mails from family and friends during their hospital stay. Hospital volunteers deliver e-mail greetings to patients between the hours of 11 a.m. and 4 p.m., Monday to Friday. E-mails received on weekends and holidays will be delivered the following business day. Further details on patient e-mails can be found in the
Contact a Patient section on the web site.
Environmental and Linen Services
Your room and bathroom will be cleaned routinely by a service assistant or member of the Environmental Services Department. Bedding is changed as it becomes soiled.
Fax Machine
If you require the use of a fax machine during your stay, call the Information Desk at ext. 2118 for assistance. A minimal cash charge for sending and receiving faxes will apply. Only faxes to North American destinations can be sent from the Hospital.
Electrical Equipment
The Hospital prohibits patients from bringing electrical equipment, such as fans and radios, into the Hospital. In special circumstances, electrical equipment which is approved by the Canadian Standards Association, and has been inspected by the Physical Facilities Department, will be allowed. Advise your nurse of any electrical equipment you have with you and she/he will contact the Physical Facilities Department to determine if the item is suitable.
Telephone Solicitation
While you are a patient, do not give out any personal information about yourself over the telephone to individuals claiming to represent a service or product (i.e. baby photographer, insurances, etc.). The Hospital has no method of ensuring that these companies are reputable or offer a legitimate service or product. If you receive such a call, please advise your nurse immediately.
Bank Machines
An automated bank machine is located close to the entrance doors of the East Building, near the Hospital's Marketeria, and on Level 1 of the Medical Arts Building.
Change Machine
A change machine is located in the lobby of the East Building. It exchanges $5, $10, and $20 bills for an equal value of coin.
Smoking
Southlake Regional Health Centre is committed to the promotion of good health. Smoking is not permitted anywhere on hospital property, inside or out. Patients and visitors wishing to smoke will have to leave hospital property to smoke. Nicotine Replacement Therapy (NRT) is available to patients while they are in the Hospital. Ask your nurse about Nicotine replacement therapy.
For more information on a Smoke-Free Southlake, please click
here.
Spiritual and Religious Care
Spiritual and Religious Care is available at any time through the services of the Hospital chaplain, community clergy, volunteer chaplains, and pastoral care volunteers to assist patients and family members with their spiritual and/or religious needs without bias. If you would like to see the Hospital chaplain, or your own minister or church visitor, any member of the healthcare team will be pleased to assist you in making the necessary arrangements.
Chapel
The chapel is located on Level 1 of the East Building. It is always open to patients, their families and friends for meditation and prayer. Use of the chapel for rituals is permitted. A nominal fee may apply. Arrangements can be made by contacting the Hospital chaplain at ext. 2539.
Gift Shop
The Gift Shop is located on Level 1 of the East Building and offers an assortment of gifts and necessities such as clothing, toiletries, cards, magazines/books, and Ontario Lottery and Gaming Corporation lottery tickets.
Fresh flower arrangements are available in the gift shop. Flowers can be purchased on-site or over the phone for delivery to patients by one of our volunteers.
The Gift Shop is volunteer run and all proceeds benefit Southlake. Note that our hours are subject to volunteer availability.
Hours of Operation:
Monday to Friday 9:00 a.m. – 5:00 p.m. and 6:00 – 8:00 p.m.
Saturday 12:00 – 8:00 p.m.
Sunday 12:00 – 4:00 p.m.
Lost and Found
Lost and found items are kept by Facility Operations for a maximum of 14 days. To contact Facility Operations, call 905-895-4521, ext. 2561 and provide your name, address, and a description of any lost items. This information will be recorded in the Lost and Found journal. Every effort will be made to locate your lost property.
Southlake is not responsible for items that go missing. We recommend that our patients not bring valuables such as jewellery, large sums of money or personal mementos to the Hospital.
Newspapers
Complimentary copies of the Toronto Star are available throughout the Hospital. Newspapers can be purchased in the Centric Health Pharmacy and from boxes located outside the West and East Building entrances.
Anyone is welcome to take a complimentary copy of SNAP and/or Hospital News (Canada's Health Care newspaper) from the racks located across from the East Elevators on Level 1 of the East Building. For a copy of Lifeline (Southlake's internal newsletter) or Being Well (the Foundation's health promotion magazine), contact Corporate Communications at 905-895-4521, ext. 2541 to have a complimentary copy delivered to your room.