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Community Engagement

Committed to the delivery of safe, quality healthcare services close to home, Southlake Regional Health Centre (Southlake) is committed to engaging with our respective internal and external communities using best practice principles.

General Information

What is community engagement?
At Southlake, community engagement:
  • is a proactive and ongoing process for planning and making decisions around the delivery of safe, equitable, quality healthcare services within and for the communities we serve;
  • it encompasses a variety of activities that will build relationships with our communities to ensure the programs and services we offer today and tomorrow meet their needs;
  • is about helping Southlake to exchange information with various communities about issues and concerns that may not be readily apparent; and
  • it is about developing a respectful, two-way communication process.

Definition of “community”
For engagement purposes, Southlake defines “community” as:
  • our patients and other individuals who reside in the communities we serve;
  • other healthcare service providers within our Hospitals’ service areas;
  • our funders (e.g., Ministry of Health and Long-Term Care, the Central LHIN, our donors, etc.); and
  • Our People (i.e., staff, physicians, learners, and volunteers).

As such, Southlake will engage with representatives of these communities on an ongoing basis, especially when decisions about new or existing healthcare services are being considered by our Hospitals.

Definition of “engagement”
“Engagement” refers to a planned process to work with a “community” to achieve a defined goal that may range from simply informing that community, all the way up to engaging that community in final decision making.

Benefits and outcomes of community engagement
Conducting effective community engagement with our community stakeholders can help to:
  • build support for new services (or changes in services) and plans;
  • exchange knowledge and insights on concerns, priorities, and values;
  • clarify expectations and points of agreement and disagreement that can lead to constructive solutions and strategies;
  • promote awareness and understanding of constraints and perspectives;
  • identify conflict before strong opinions are entrenched, allowing for better problem-solving;
  • build trust and create a sense of ownership; and
  • while there are usually some short-term gains, most of the investment and benefits in Community Engagement are long term.

When does Southlake engage with our communities?
Southlake is committed to engaging with appropriate community stakeholders when:
  • an issue affects the introduction of new and/or the reduction of existing programs and/or services offered by Southlake;
  • the decision has long-term, large-scale or otherwise significant social, environmental, health and/or economic impact for one or more stakeholder groups (e.g. access to service);
  • an issue directly affects a significant group in the community;
  • an issue significantly affects the rights and entitlements of community members;
  • the change or issue is likely to directly affect quality of life;
  • an issue directly and significantly affects the physical community environment;
  • a significant number of people or groups are likely to have strong views on the issue;
  • a legal or administrative trigger requires community involvement (e.g. budget cuts); and
  • there is already, or will be, public media scrutiny over the issue.

In addition, the Local Health System Integration Act, 2006 (LHSIA) sets out obligations for hospitals to undertake community engagement both as individual organizations and in partnership with other organizations including their Local Health Integration Network (LHIN). The LHSIA states, “Each health service provider shall engage the community of diverse persons and entities in the area where it provides health services when developing plans and setting priorities for the delivery of health services.”

As such, Southlake is expected to follow community engagement best practices for health service, system planning, and priority setting for all projects related to:

  • voluntary integration;
  • hospital capital projects; and
  • service changes that affect service levels/volumes and other obligations in Hospital Service Accountability Agreements with the Central LHIN.

How has or will Southlake engage with its communities during 2014 – 15
Read Southlake's community engagement plan 2014-2015 to learn how Southlake will engage with its communities.

Southlake would like to acknowledge and thank the following organizations and sources for sharing content and/or providing guidance to us during the development of our Hospital's community engagement documentation:

Mackenzie Health (formerly York Central Hospital) – Richmond Hill, Ontario: Community Engagement Background and Plan, November, 2008 and Community Engagement Framework, May 2009.

Central Local Health Integration Network – Markham, Ontario: Community Engagement Strategy, A Process of Learning and Change Presentation, March 2009; LHIN Community Engagement Guidelines and Toolkit, February 2011; and Health Service Provider Community Engagement Guiding Principles and Checklist, October 2011.

Engaging People Improving Care (EPIC) website –supported by the Local Health Integration Network Collaborative (LHINC).

Southlake Regional Health Centre
596 Davis Drive, Newmarket, Ontario   L3Y 2P9
Tel: 905-895-4521   |   TTY: 905-952-3062
Copyright © 2012 Southlake Regional Health Centre