At Southlake Regional Health Centre, we share a deep commitment to
providing the highest standard of care and conduct for all patients, employees,
and the community we serve. We also value transparency. We understand that a
hospital culture based on mutual respect starts – and ends – with Southlake’s
people, their safety, and their empowerment to do their best at all
For those reasons, when anonymous comments about the working
environment in our Emergency Department surfaced last year, Southlake’s Senior
Leadership Team and the Board of Directors took them seriously. After an
internal assessment by Southlake’s Chief of Staff, Southlake retained Rubin
Thomlinson, a law firm specializing in third-party workplace assessments, to
conduct an independent review.
After gathering information about the workplace climate and
culture of our Emergency Department, Rubin Thomlinson recently provided
Southlake’s Senior Leadership Team and Board of Directors with recommendations
based on their findings. With the understanding that we can always improve our
existing practices and protocols, Southlake will use these recommendations to
further reinforce constructive interdisciplinary communication, ensure
transparent hiring practices, increase management engagement and promote
In the coming months, with the full support of the Board of
Directors, we will launch a number of new initiatives to build on our existing
foundation. We’re motivated by the opportunity to do everything in our power to
ensure that all of us at Southlake are supported so we can all provide the best
care to those who count on us.
Please click here for a summary of the
recommendations from Rubin Thomlinson.
You can also click here for an overview of our
actions to date and next steps in response to Rubin Thomlinson’s
If you have any questions, please contact OfficeOfThePresident@southlakeregional.org.