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Casual Part Time Patient Services Partner, Emergency & Patient Flow, #18-1299

Internal Job Posting #18-1299

Casual Part Time Patient Services Partner – Emergency & Patient Flow






Emergency and Patient Flow


SEIU Service





POSTED: October 26, 2018                                     PLEASE APPLY BY:  November 1, 2018

If you are interested in applying to this position, please complete a “Job Posting Application for Hospital Employees” form, quoting the vacancy # and return directly to Human Resources on or before 11:59 p.m. on the specified closing date

Job Summary:

The Patient Services Partner (PSP) is responsible for the provision of patient care to a specific group of patients under the supervision of Regulated Health Care Professionals (RHP) and in accordance with the policies and procedures of the Southlake Regional Health Centre (SRHC). PSPs are primarily required to perform tasks for patients that are focused on activities of daily living (ADL) including mobility and feeding.

Qualifications & Experience:

·         High school diploma required

·         Successful completion of a Personal Support Worker/Developmental Service Worker program through a National Association of Community Career Colleges approved program, community college/accredited college program; OR successful completion of a minimum of the 1st year of a Nursing program required

·         Demonstrates understanding of infection prevention and control practices  Demonstrates conflict resolution skills

·         Demonstrates computer literacy

·         Demonstrates Southlake’s Core Competencies

·         Positive work and attendance record

·         Recent patient care experience preferred

·         Recent acute care experience preferred

  • Demonstrated excellence in communication, both written and verbal
  • Demonstrated problem assessment skills
  • Demonstrated commitment to customer service and teamwork
  • Demonstrated individual leadership skills

·         Document patient care activities in the Health Care Record

·         Empty, measure, and report ostomy and Foley catheter drainage and dispose of contents

·         Perform urine and stool specimen collection and labeling of these specimens

·         Perform various patient care duties and related social activities necessary in meeting patient’s personal needs and comfort and documenting as required

·         Provide physical assistance to patients as required by assisting with lifts and transfers, as directed by a RHP

·         Assist with ambulation, toileting, bathing and personal hygiene functions under the direction of RHP

·         Assist with tray set-up and feeding of patients as directed by a RHP; opening packages, making patient comfortable, feeding when necessary and documenting food consumption

·         Monitor at risk patients by direct observation in or outside the patient room


Health & Safety Workplace Responsibilities:

It is the responsibility of all Southlake Regional Health Centre employees to work in a safe manner and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

Accommodation & Diversity in the Workplace

At Southlake, we are committed to fostering an inclusive and accessible work environment.  We are dedicated to building a work place that reflects the diversity of our community in which we live and serve, including those with disabilities, visible minorities, aboriginal persons, members of sexual minority groups and others who may contribute to diversity within our organization.  Southlake is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA), and will work proactively through all stages of recruitment to create a barrier free process and to provide accommodation as required.

If interested in applying, please submit a resume and coverletter to quoting the position title, and vacancy# in the subject line.

Southlake Regional Health Centre
596 Davis Drive, Newmarket, Ontario   L3Y 2P9
Tel: 905-895-4521   |   TTY: 905-952-3062
Copyright © 2012 Southlake Regional Health Centre