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Temporary Full Time Systems Support Specialist, Information Technology, #18-1273

Internal Job Posting #18-1273

*Approximately until April 30, 2019*

Temporary Full Time Systems Support Specialist

DEPT

Information Technology

#POSITIONS

1

PROGRAM

Information & Communication Technology

UNION GROUP

Non-union

HOURS

Days, M-F, Evenings/On-call

SALARY RANGE

As per pay scale

POSTED:       October 25, 2018                   PLEASE APPLY BY: October 31, 2018

If you are interested in applying to this position, please complete a “Job Posting Application for Hospital Employees” form, quoting the vacancy # and return directly to Human Resources on or before 11:59 p.m. on the specified closing date

Job Summary

A senior technical role that is required to support and maintain project implementation and the hospital’s compute environment which includes servers, operating systems, SAN, backup/restore technologies etc. The role is at a Tier 3, expected to handle escalations and support the ICT Service Desk, the Business and Clinical Applications Team, vendors and partners (such as eHealth Ontario, SHINE partners, LHINs etc.).   The incumbent is expected to use their expert level technical knowledge to design, and deploy various tools and systems to meet the requirements of both the operational business, technical and application teams. This position requires an experienced, motivated, confident and ambitious individual. In addition to technical skills, it is expected that the candidate will also possess excellent customer-facing skills (both written and verbal).  The person will be required to participate in a rotational on-call.

Qualifications & Experience:

·         An undergraduate degree or Diploma in Information Technology, Sciences, Business, Arts or a related field is preferred

·         Five to eight years’ experience in the field is required

·         Additional IT certifications such as MCSE is an asset

·         In depth knowledge of Windows operating system including Active Directory is required

·         In depth knowledge of VMware 6.x

·         Experience with Office 365 deployment and support

·         Experience managing SAN Infrastructure, MDM technologies, Citrix and Backup technology is required

·         Ability to work in a constantly changing and fast-paced environment

·         Ability to handle situations involving unplanned outages.

·         High level of initiative and self-direction

·         Strong analytical, organization, conceptual and decision-making skills and the ability to work within a team environment

·         Ability to function within a 7/24 environment and participate in a rotational On-Call

·         Demonstrated leadership and commitment to continuous professional learning

·         Demonstrated ability to effectively manage teams and projects

·         Demonstrated flexibility and ability to adapt to change

·         Demonstrated ability to explain complex concepts in simple terms

·         Demonstrated excellence in communication, both written and verbal

·         Demonstrated problem assessment skills

·         Demonstrated commitment to customer service and teamwork

Health & Safety Workplace Responsibilities:

It is the responsibility of all Southlake Regional Health Centre employees to work in a safe manner and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties of the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

Accommodation & Diversity in the Workplace

At Southlake, we are committed to fostering an inclusive and accessible work environment.  We are dedicated to building a work place that reflects the diversity of our community in which we live and serve, including those with disabilities, visible minorities, aboriginal persons, members of sexual minority groups and others who may contribute to diversity within our organization.  Southlake is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA), and will work proactively through all stages of recruitment to create a barrier free process and to provide accommodation as required.

If interested in applying, please submit a resume and coverletter to careers@southlakeregional.org quoting the position title, and vacancy# in the subject line.

Southlake Regional Health Centre
596 Davis Drive, Newmarket, Ontario   L3Y 2P9
Tel: 905-895-4521   |   TTY: 905-952-3062
Copyright © 2012 Southlake Regional Health Centre
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