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Full-Time Director, Facilties, Support Services & Business Development #18-1040

Internal Job Posting #18-1040  

Full-Time Director, Facilties, Support Services & Business Development


Physical Facilities




Facility Operations




Days, on-call as needed


As per Scale

POSTED:       August 30, 2018                                            CLOSE DATE: September 28, 2018   

If you are interested in applying to this position, please complete a “Job Posting Application for Hospital Employees” form and/or submit your application/resume … CONFIRM and return directly to Human Resources on or before 11:59 p.m. on the specified closing date

Job Summary:

Reporting to the Vice President, Capital, Facilities & Business Development, the Director is accountable for ensuring quality health care processes are developed and maintained for the delivery of Facility Services, Support Services and Business Development. The position is expected to provide strategic and operational leadership for the following functional areas:

  • Physical Facilities (Maintenance, Biomedical Engineering, and Power Plant)
  • Security & Parking including Emergency Preparedness
  • Support Services including, Environmental Services, Portering, Food Services (Inpatient & Retail) including Clinical Dietitians
  • Business Development & Commercial Activity (including leasing management and tenant relations)

The Director will also manage and collaborate with team members to ensure effective teamwork, implementation of strategic initiatives, achievement of targeted outcomes and the effective and efficient use of resources within the department. The position ensures strategies are in place for continuous improvement in portfolio operations and works collaboratively with other internal programs and external organizations as required.

Required Qualifications:


  • Completed Bachelor’s and/or Master’s degree in business, engineering, or healthcare related discipline or an equivalent combination of education, training and experience to Master’s level.

  • Membership in one or more of the following is desirable:

  • CHES (Canadian Healthcare Engineering Society)

  • Ontario Association of Certified Engineering Technicians & Technologists

  • CHBDN (Canadian Healthcare Business Development Network)


  • Minimum 10 years’ experience in facility/support services management and 5 years progressive and cumulative leadership experience, preferably in a healthcare setting.

  • Minimum 5 years’ experience leading business development and commercial activity initiatives, including lease management.

Abilities and Attributes:

  • Demonstrated knowledge and/or experience in overseeing healthcare building systems, biomedical engineering, environmental (support) services.

  • Working knowledge of national, provincial and municipal codes pertaining to facility operations in a health care setting.

  • Ability to deal with political, structural, policy, financial and process challenges in a team-based and collaborative manner.

  • Ability to develop financial models and funding agreements aligned with MOHLTC, e.g., specialty clinics, ambulatory clinics; and, development and implementation of business development and retail strategies across the organization.

  • Demonstrated excellence or capabilities in interpersonal, communication, customer services, problem solving, teamwork, and leadership skills.

  • Strong reporting, presentation and persuasive skills.

  • Demonstrated knowledge and use of project management skills.

  • Demonstrated ability to prepare, monitor and control operating, capital and project budgets.

  • Demonstrated commitment to professional development.

  • Demonstrated ability to promote and manage change.

  • Ability to work with all levels of health care professionals to achieve quality of care.

  • Computer proficiency in Microsoft Word, Excel, PowerPoint, in addition to database management skills.

    Duties & Responsibilities:

  1. Leadership/Strategy Planning

  • Together with the Vice-President and/or other Department Heads, establishes the vision for the program consistent with SRHC’s corporate strategy, purpose, goals and initiatives.

  • Serves as an advisor to program VP and SLT for long-term strategy planning, business development, hospital policies and risk issues related to commercial activity in health care.

  • Leads and/or provides oversight for emergency preparedness planning.

  • Monitors legislative requirements, e.g. Public Hospitals Act, Environmental Assessment Act, Independent Health Facilities Act and potential impact to organizational priorities, goals, and strategic initiatives.

  • Maintains current knowledge of best practices, legislation, government policy and directives, as well as regional initiatives and changes through both informal and formal learning opportunities.

  • Investigates internal and external strategic opportunities; executes on commercial business opportunities; consistently spearheads initiatives to achieve revenue growth.

  • Assists in the development of policies and procedures to ensure that the departments’ function in accordance with federal and provincial regulations and professional standards governing the operation of a hospital.

  • Accountable for portfolio performance management and necessary reporting; oversee program leadership team and process for continuous quality improvement initiatives, safety and risk management including staff/program compliance with relevant legislation.

  • Leads changes within the departments to enhance the delivery of service; promotes and sustains effective and efficient delivery of non-clinical support services in direct support of clinical programs/services.

  • Interacts with hospital management, staff, patients and visitors to ensure maintenance and environmental services are providing a quality service.

  • Facilitates planning and implementation of Facilities maintenance projects to accomplish goals and objectives consistent with the vision of Southlake Regional Health Centre.

  • Monitors changing priorities and industry trends and potential impact on SRHC.

  • Participates and/or leads various hospital committees as required, including (but not limited to): Facility Planning, General Capital, Occupational Health & Safety, and Infection Prevention and Control.

  • Demonstrates a commitment to customer service when dealing with patients, colleagues, volunteers and other members of the community and public.

  1. Human Resources Management:

  • Develops and implements the human resource strategic plan for the portfolio; aligns program structure/staffing with strategic directions and recommendations within fiscal resources.

  • Establishes and manages both individual and team performance expectations.

  • Facilitates professional development/training opportunities, coaching, mentoring, defining roles and accountabilities as well as performance appraisals for the department.

  • Recruits, hires, evaluates, disciplines, terminates staff.

  • Operate within the guidelines as determined by appropriate collective agreements; provides support regarding various union issues when requested.

  1. Financial

  • Develop and maintain portfolio compensation and non-compensation budgets.

  • Monitors and approves purchases associated within the designated portions of the budgets including supplies, hospital wide maintenance, outside contractors, etc.

  • Develops proposals for capital requests as required.

  • Ensures compliance with regulations, financial budgets and best practice guidelines in managing supply chain. Works with managers and procurement to meet with vendors, negotiate service and supply contracts, develop RFP’s analyze proposals and review contracts.

  • Demonstrates working knowledge of Broader Public Sector (BPS) legislation.

  • Analyzes financial and qualitative performance of portfolio, highlights major variances to plan and takes corrective action as required.

  • Develops strategies for business partnership opportunities with physician groups and private sector.

  • Develops business relationships/partnerships with physician groups both within SRHC and outside the organization.

  1. Technical

  • Oversees the operations of Plant Operations, Bio-Medical Services, Security Services, Parking Lot Operations and Maintenance Services, Food Services and Transport; performs other duties consistent with the job classification as required.

  • Ensure the provision of continuous services to the hospital to include critical and/or life safety systems, e.g., HVAC, medical gases, water systems, electrical services, fire alarm and fire systems, etc.

  • Directs and coordinate projects to maintain or enhance utility services to the hospital.

    At Southlake Regional Health Centre, we are committed to fostering an inclusive and accessible environment.  We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities.  Southlake Regional Health Centre is committed to providing accommodations in all parts of the hiring process.  If you require an accommodation, we will work with you to meet your needs.

    It is the responsibility of all Southlake Regional Health Centre employees to work in a safe manner and promote health and safety in the workplace.

If interested in applying, please submit a resume and coverletter to quoting the position title, and vacancy# in the subject line.

Southlake Regional Health Centre
596 Davis Drive, Newmarket, Ontario   L3Y 2P9
Tel: 905-895-4521   |   TTY: 905-952-3062
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