Health Information at Southlake oversees the collection, storage, and retention of patient health records. It respects and maintains the confidentiality of every patient's personal health information and its custody according to government legislation and the corporation's by-laws.
Ordering copies of your health records
You have two options for ordering copies of your hospital record:
- Online using MedChart
- Order by phone or email and then pick up your record
To order your record online via MedChart
Click on the link below to visit the MedChart
platform to place your order.
Once your order is placed, Southlake Health Information staff will upload your records to your secure patient portal in MedChart, and then an email notification will be sent to you to let you know that your records are available.
You can then log into MedChart to securely share your record with other physicians, insurance companies, lawyers and other third parties with which you need to share your hospital records.
To order your records by phone or email contact Health Information:
905-895-4521, ext. 2315
(Option 1 - to request your Diagnostic Images copied to a disk)
(Option 2 - to request Release of Information - for legal, insurance, personal records, and WSIB)
(Option 3 - all other requests, including Circle of Care)
The Release of Information office is open Monday to Friday between 8:00 a.m. and 4:00 p.m.
Health Record Services require the original signed authorization form, or the online authorization completed via MedChart.ca, in order to complete your request.
Southlake fee schedule applies.