Following an extensive Canada-wide
search by Southlake Regional Health Centre’s Board of Directors, Arden Krystal
is Southlake’s incoming President and Chief Executive Officer (CEO), effective
October 10, 2017.
is an experienced and authentic senior executive who uses her expertise in
clinical operations leadership, innovation and system change to energize
people, drive improvement in patient and employee experiences, and provide
strategic and operational oversight in large, complex organizations.
will continue Southlake’s commitment to the Ultimate Hospital Experience.
Most recently, Arden was Executive Vice President, Patient and Employee
Experience at the Provincial Health Services Authority (PHSA). The PHSA is
responsible for British Columbia’s quaternary care delivery organizations and
leads locally delivered specialty care through planning and commissioning
services. PHSA has a total operating budget of $2.5-billion, 19,000 employees
and physicians and is the fifth largest health research enterprise in Canada.
started her career as a registered nurse in medical and surgical oncology. She
has contributed to the delivery of quality health care for almost 32 years in
an impressive range of progressive roles, primarily in operational management.
Now Southlake will benefit from Arden’s expertise. Southlake looks forward to
her leadership for its people and patients as it evolves and expands care in
Newmarket, Ontario and across the region. Highlights
of Arden’s career, certifications and education are provided below.
Arden Krystal, CHE
2008, Arden has held senior executive roles in two of the largest health
regions in Canada: The Fraser Health Authority (FHA) and the Provincial Health
Services Authority (PHSA) in British Columbia. In those roles, she was
responsible for leading thousands of staff and physicians, improving and
sustaining quality of care and overseeing financial stewardship of budgets
totaling over $1-billion.
and CEO, Southlake Regional Health Centre
2015 to 2017:
Executive Vice President, Patient and Employee Experience, Provincial Health
2012 to 2015: Executive
Vice President and Chief Operating Officer, Provincial Health Services
2008 to 2012: Vice
President, Clinical Operations, Fraser Health Authority
2006 to 2008: Executive
Director, Burnaby Hospital, Fraser Health Authority
2005 to 2006: Director
Health Services, Burnaby Community, Fraser Health Authority
2002 to 2005: Patient
Services Manager, Leukemia/BMT Program; Solid Organ Transplant, Vancouver
1999 to 2002:
Patient Services Manager, General Surgery/Head & Neck Oncology, Vancouver
Business School: Executive Education - Managing Healthcare Delivery
Roads University: Leaders for Life Program
for Health Improvement: Managing Hospital Operations
of Health Administration, University of British Columbia, 2000-2004
of Science in Nursing (Honours), University of British Columbia, 1989-1991
in Nursing, Vancouver General Hospital School of Nursing, 1983-1986