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Southlake Regional Health Centre Announces New President and CEO

Arden Krystal, President and CEO

Following an extensive Canada-wide search by Southlake Regional Health Centre’s Board of Directors, Arden Krystal is Southlake’s incoming President and Chief Executive Officer (CEO), effective October 10, 2017.

Arden is an experienced and authentic senior executive who uses her expertise in clinical operations leadership, innovation and system change to energize people, drive improvement in patient and employee experiences, and provide strategic and operational oversight in large, complex organizations.

Arden will continue Southlake’s commitment to the Ultimate Hospital Experience. Most recently, Arden was Executive Vice President, Patient and Employee Experience at the Provincial Health Services Authority (PHSA). The PHSA is responsible for British Columbia’s quaternary care delivery organizations and leads locally delivered specialty care through planning and commissioning services. PHSA has a total operating budget of $2.5-billion, 19,000 employees and physicians and is the fifth largest health research enterprise in Canada.

Arden started her career as a registered nurse in medical and surgical oncology. She has contributed to the delivery of quality health care for almost 32 years in an impressive range of progressive roles, primarily in operational management. Now Southlake will benefit from Arden’s expertise. Southlake looks forward to her leadership for its people and patients as it evolves and expands care in Newmarket, Ontario and across the region. Highlights of Arden’s career, certifications and education are provided below.

Arden Krystal, CHE

Since 2008, Arden has held senior executive roles in two of the largest health regions in Canada: The Fraser Health Authority (FHA) and the Provincial Health Services Authority (PHSA) in British Columbia. In those roles, she was responsible for leading thousands of staff and physicians, improving and sustaining quality of care and overseeing financial stewardship of budgets totaling over $1-billion.

2017: President and CEO, Southlake Regional Health Centre

2015 to 2017: Executive Vice President, Patient and Employee Experience, Provincial Health Services Authority

2012 to 2015: Executive Vice President and Chief Operating Officer, Provincial Health Services Authority

2008 to 2012: Vice President, Clinical Operations, Fraser Health Authority

2006 to 2008: Executive Director, Burnaby Hospital, Fraser Health Authority

2005 to 2006: Director Health Services, Burnaby Community, Fraser Health Authority

2002 to 2005: Patient Services Manager, Leukemia/BMT Program; Solid Organ Transplant, Vancouver Coastal Health

1999 to 2002: Patient Services Manager, General Surgery/Head & Neck Oncology, Vancouver General Hospital


  • Harvard Business School: Executive Education - Managing Healthcare Delivery

  • Royal Roads University: Leaders for Life Program

  • Institute for Health Improvement: Managing Hospital Operations


  • Master of Health Administration, University of British Columbia, 2000-2004

  • Bachelor of Science in Nursing (Honours), University of British Columbia, 1989-1991

  • Diploma in Nursing, Vancouver General Hospital School of Nursing, 1983-1986

Southlake Regional Health Centre
596 Davis Drive, Newmarket, Ontario   L3Y 2P9
Tel: 905-895-4521   |   TTY: 905-952-3062
Copyright © 2012 Southlake Regional Health Centre