While the cost of most healthcare services are covered for patients with a valid Health Card, some services are not covered and non-Canadian residents must pay for all of the services that they receive while in the Hospital.
You will find more information below on Health Cards, billing for services not covered by the Ontario Health Insurance Plan, and billing for non-Canadian residents.
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For information on paying your bill by mail, over the phone, or in person,
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Health Card
Your Ontario Health Card is a very important piece of your personal information that should be carried with you at all times.
The Ministry of Health and Long Term Care (MOHLTC) states that healthcare providers, such as hospitals, will not be reimbursed for certain non-emergency procedures if the patient is not able to provide a valid Health Card number. As such, patients who provide an invalid Health Card (MOHLTC) or who are not able to produce one at the time of their visit will be charged by Southlake Regional Health Centre for services that the MOHLTC will not cover. However, patients who forget to bring their Health Card will have 24 hours to contact the Hospital with their valid Health Card number before charges will be applied.
All Canadian Residents
The MOHLTC and the Canada Health Act dictate that any individual who receives medical care but cannot show proof of valid Ontario health insurance can be personally billed for both hospital and physician services provided.
If you present your valid Health Card number to Financial Services of the Hospital within 24 hours of your visit, you will not be billed for non-physician services.
However, physicians bill separately for their services and may request immediate payment at the time of your visit. If this is the case, you will be given a receipt and may use it to receive reimbursement from the provincial Health Insurance Program.
If you need more information on acquiring an Ontario Health Card, or if you have any questions, please contact Financial Services at 905-895-4521, ext. 6870.
Billing for Services Not Covered by OHIP
Southlake accepts credit card payment as a convenient way for patients to pay for uninsured services or items (i.e. crutches, splints, etc.) that are incurred in the Emergency Department. For patients in all other areas of the Hospital, payment for uninsured services and personal accounts is due upon discharge and may be settled at the cashier's counter located on Level 1 of the East Building.
Cashier Hours:
Monday, Tuesday, Thursday and Friday - 8:00 a.m. to 4:00 p.m.
Wednsday - 9:00 a.m. to 4:00 p.m.
An after-hour depository is available next to the Cashier's Counter. Payments can also be made
online.
Payment may be made using cash, cheque, Visa, MasterCard or debit card. A banking machine is located close to the entrance doors of the East Building, near the Hospital's Marketeria, and on Level 1 of the Medical Arts Building.
If you require more information or have a billing enquiry, contact Financial Services at 905-895-4521, ext. 6870.
Billing for Non-residents of Canada
All non-residents of Canada will have to pay for services received at Southlake. In-patients are asked to pay a deposit (to be arranged with Finance) and sign a guarantee of payment for the balance of the account. For non-residents of Canada rates, patients can call their patient representative at the appropriate extension listed below.
For surnames starting with:
A – E, call ext. 2361
F – L, call ext. 2261
M – Q, call ext. 2135
R – Z, call ext. 2156
Note: Physician services are billed separately.