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General Information

Accommodations
Overnight accommodations are not available for patients, families, and/or caregivers visiting the Stronach Regional Cancer Centre. Accommodations may be arranged in Newmarket and the local vicinity. For information regarding hotels and bed and breakfast accommodations, please refer to the local Yellow Pages.

If you are considering staying in a local hotel, please be sure to inform the hotel of any special requirements you may have. If you are staying for a long period of time, you may want to enquire as to whether they have special rates for long stay or patients of Southlake Regional Health Centre. Please note, that these are suggestions only, and the Hospital cannot be held responsible for the conditions or suitability of outside accommodations.

Cost of Services/Insured Services
At the time of registration for your appointment, it is important that you provide the Hospital with any additional health care insurance coverage you may have. Not all medications that may be recommended for you are covered by the Ontario Health Insurance Plan (OHIP). Our staff will do their best to assist you in receiving reimbursement for medications not covered by OHIP. Please refer to the Drug Reimbursement section for more information.

Confidentiality
As our patient of Southlake Regional Health Centre, you entrust us with information about yourself. To honour that trust, we ensure that your personal information is only collected, used, and/or disclosed for legitimate purposes related to your care and we protect it from misuse.

Details of our commitment to privacy and confidentiality are outlined in Southlake Regional Health Centre’s “Privacy of Personal Health Information – A Patient’s Guide”, which can be found on the Hospital’s website at www.southlakeregional.org, under About Us.

Change of Information
In order to keep our information about you up-to-date, please be sure to let us know at every visit if any of your contact information has changed.

For example:

  1. Your name, first and last
  2. Your home address
  3. Your home, cellular and business phone number
  4. Your OHIP number or version code
  5. Your family doctor or referring doctor
  6. Your emergency contact person’s name and/or phone number

Food Services
For information on places to eat at Southlake click here.

The Stronach Regional Cancer Centre is an ambulatory centre, providing care to our patients on an out-patient basis, and accordingly does not have its own cafeteria or food outlets for patients and visitors. Patients coming to the Centre are encouraged to bring their own food and snacks in case they get hungry during their visit, or be accompanied by a support person who could get them food from the adjacent main Hospital Building.

Hours of Operation
The Stronach Regional Cancer Centre at Southlake is open:
Monday to Friday (excluding statutory holidays), 8:00 a.m. – 5:00 p.m.

Radiation Therapy hours:
Monday to Friday (excluding statutory holidays), are 8:00 a.m. – 6:00 p.m.

Patient Safety
The Stronach Regional Cancer Centre strives to always ‘Put Patients First’ by providing safe and effective care for those we serve. Patient safety is built on a firm partnership among patients, their families, and healthcare professionals.

We are committed to making your safety our top priority. We recognize and encourage that patients and families can make their healthcare safer by being active, involved, and informed.

To help ensure patient safety throughout the Centre, each new patient will be required to have their photograph taken during their first visit. This photograph, which will reside in the patient’s electronic chart, will be taken for identification purposes only and will be referenced by the healthcare team throughout your treatment.

Additional Patient Safety measures that are used by the Stronach Regional Cancer Centre include:

  • Computerized Provider Order Entry (CPOE)
  • “Double check” of all medication and other orders by members of the healthcare team
  • Employing pharmacists with specific training and experience with cancer drugs and therapy
Southlake Regional Health Centre
596 Davis Drive, Newmarket, Ontario   L3Y 2P9
Tel: 905-895-4521   |   TTY: 905-952-3062
Copyright © 2012 Southlake Regional Health Centre
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