Visiting hours are daily from 2:00 p.m. to 8:30 p.m. Only two visitors are permitted at one time. Requests for exceptions will be considered by the healthcare team if it is deemed to be in the patient's best interest. For further information, please call 905-895-4521, ext. 2118 and ask to speak with a member of the patient's healthcare team.
If your family and friends are ill or have been in contact with an infectious disease, they should not visit the Hospital.
Bringing young children and infants to hospital is strongly discouraged particularly if they are visiting relatives who are very ill on a medical or surgical unit. The Maternal Child Program welcomes visits from siblings provided the children are well and have not recently been in contact with an infectious disease such as chicken pox or measles that could potentially be transmitted to newborns.
What is Expected of Visitors
Do not visit patients if you are sick, not feeling well or if you are experiencing any of the following symptoms:
All visitors are required to clean their hands with alcohol-based hand sanitizer when entering and exiting the Hospital and when entering and exiting a patient's room. This is a very effective way of helping to stop the spread of infectious diseases.
During non-visiting hours, a significant other (one person) is welcome to stay with a patient for emotional support and care.
Two visitors per patient are welcome during visiting hours (a significant other is included in the two persons if they are present during general visiting hours).
Children under the age of 12 must be accompanied by an adult at all times.
Some areas of the Hospital are allergen-free (nuts and perfume) and, for the safety of our staff and patients, we ask that you observe and follow signage posted in these areas.
If you are visiting a person who is under isolation precautions, please follow the signage on the door regarding the equipment you will need to use to keep yourself and others safe during and after the visit.
Types of Visitors
A visitor is an individual identified by the patient who contributes to their network of support and care. Visitors can remain with the patient at all times unless otherwise directed by the patient or one of the members of the Southlake team.
A significant other is a person who has important meaning to the patient and who will remain with the patient to provide support. This could be a spouse, a boyfriend or girlfriend, a parent, family member, or a friend. There may be more than one significant other identified by the patient, but only one person may accompany the patient at any given time beyond visiting hours. In the case of paediatric patients, both parents will be considered as significant others and will be able to visit together.