At Southlake we believe that the patient’s perspective is key in our ability to deliver exceptional healthcare services. The goal of the Patient and Family Advisory Program (PFAP) is for patients and their family members, care givers or chosen support persons to work in partnership with staff and physicians when discussions, plans, and decisions are being made about the delivery of healthcare services at Southlake.
What is a Patient and Family Advisor?
A person who, within the past five years, has been a patient or family member/caregiver or chosen support person to a patient at Southlake. Patient family advisors share their knowledge and abilities related to healthcare experiences, positive and negative, as a recent patient, family member, caregiver or chosen support person of a patient.
The role of a PFA includes, but is not limited to, participating on a Council, Committee, or Working Group with Southlake staff and/or physicians to provide input and feedback on:
- Programs, services, and facilities
- Various quality improvement initiatives and projects
- Policies, processes, and educational materials
As a Patient and Family Advisor, you will contribute to creating the Ultimate Patient Experience.
For more information
For more information on the requirements, responsibilities, time commitment, benefits, and opportunities of becoming a PFA volunteer, please review our Patient and Family Advisor Position Guide.
Apply to be a Patient and Family Advisor
Please ensure that you have reviewed this page and the Patient and Family Advisor Position Guide before completing the volunteer application.
To apply to become a Patient and Family Advisor volunteer, click on Apply Now and complete the PFA Volunteer Application Form. Please complete all areas of the application. Incomplete applications will not be processed. If you do not wish to submit your application, you may exit the application form at any time by closing your browser. All information will be lost.
All PFA applications are processed through Southlake’s Community Resources Department.
Please note that submitting an application and/or being interviewed does not guarantee a position as a PFA.