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Patient and Family Advisory Program

At Southlake we believe that the patient’s perspective is key in our ability to deliver exceptional healthcare services. The goal of the Patient and Family Advisory Program (PFAP) is for patients and their family members/care givers or chosen support persons to work in partnership with staff and physicians when discussions, plans, and decisions are being made about the delivery of healthcare services at Southlake.

What is a Patient and Family Advisor?

A Patient and Family Advisor (PFA) is a newly created volunteer position at Southlake. Any person who, within the past two years, has been a patient or a family member/care giver or chosen support person to a patient at Southlake can apply for a PFA position. Their role includes, but is not limited to, particpating on a Council, Committee, or Working Group with Southlake staff and physicians to:


  • Assist in the planning and design of programs, services, and facilities
  • Assist in the development of various quality improvement initiatives and projects
  • Provide input into policies, processes, and educational materials
  • Evaluate services provided

For more information

For more information on the requirements, responsibilities, time commitment, benefits, and opportunities of becoming a PFA volunteer, please review our Patient and Family Advisor Position Guide.

Apply to be a Patient and Family Advisor


Please ensure that you have reviewed this page and the Patient and Family Advisor Position Guide before completing the volunteer application. 

To apply to become a Patient and Family Advisor volunteer, click on Apply Now and complete the PFA Volunteer Application Form. Please complete all areas of the application. Incomplete applications will not be processed. If you do not wish to submit your application, you may exit the application form at any time by closing your browser. All information will be lost.

Apply Now

All PFA applications are processed through Southlake’s Community Resources Department. 

Please note that submitting an application and/or being interviewed does not guarantee a position as a PFA.

Southlake Regional Health Centre
596 Davis Drive, Newmarket, Ontario   L3Y 2P9
Tel: 905-895-4521   |   TTY: 905-952-3062
Copyright © 2012 Southlake Regional Health Centre