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Frequently Asked Questions for Benefits and Pensions
When can I join benefits? 
Eligible employees can join at date of hire, when you transfer from part time to full time, open enrollment in January, and a life event.

What is considered a life event? 
Birth of a Child, Marriage or divorce, Common law relationship (living in a conjugal relationship for minimum of one year). Click here to download the Statutory declaration of Common-Law Union if you don’t already have a legal letter. 

What age do we provide dependent benefit coverage up to? 
Age 21 unless they are a full time student at an accredited university or college.  To continue cover beyond your child's 21st birthday, proof of full-time students status at an accredited post-secondary college or university is required. The following documentation is required upon your child's 21st birthday and annually up to age 26 where applicable :
-Letter from the school confirming full-time student status, or
-Photocopy of confirmation of acceptance into a full-time program
 
Benefit coverage for those who provide proof will bemaintained until August 31 of the following year. Failure to provide will result in cancellation of coverage on their 21st birthday or for those greater than 21 years, effective September 1st of the academic year.

How do I remove a dependent? 
Contact Human Resources, see below for contact information.

How do I update my beneficiary for life insurance? 
Download, complete and sign the Request for Designation or Change of Beneficiary(ies) or Trustee Form. Send the completed original signed form to Benefits and Pension Specialist, Human Resources.

Who can join HOOPP(Healthcare of Ontario Pension Plan)?
Full-time and employees at a HOOPP employer, join HOOPP immediately upon date of hire.

Part-time and casual employees can join HOOPP at any time, i.e. upon date of hire or after.

How do I update my beneficiary for my Pension (HOOPP)? 
Download and complete the HOOPP Beneficiary Designation Form and send directly to HOOPP. 

How do I submit benefit claims to ClaimSecure? 
Visit the ClaimSecure website to watch the tutuorial.

Is there a waiting period for benefits? 
A new hire has a three month waiting period for benefits (six months for Long-term Disability). If you are part time transferring to full time your hours will be eligible towards reducing the waiting period. Benefits always commence on the first day of the month after the waiting period.


Contact Information
Human Resources
Tel. 905-895-4521
Fax. 905-853-2218
Benefits and Pension Specialist Ext. 2397
Human Resources Advisor – Total Rewards ext. 2010


Hours of Operation
Monday – Friday, 7:30 a.m. – 4:30 p.m.
Southlake Regional Health Centre
596 Davis Drive, Newmarket, Ontario   L3Y 2P9
Tel: 905-895-4521   |   TTY: 905-952-3062
Copyright © 2012 Southlake Regional Health Centre
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