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Social Media Promise

Disclaimer: Southlake’s social media channels are sources of information for educational purposes only. Information on any of Southlake’s online channels should not be used as a substitute for medical advice, treatment, or diagnosis. If you are seeking medical advice or require medical care, please seek assistance from a qualified healthcare professional or visit your nearest Emergency Department.


At Southlake, your input is valued and encouraged. Discussion is welcomed on all of our social media channels, including, but not limited to: Facebook, Twitter, Pinterest, and YouTube.

We are always pleased to read any commentary or experiences that you would like to share with us. However, Southlake reserves the right to review, modify, and/or delete any content deemed offensive or inappropriate in tone, or references to Southlake which are untrue. This includes, but is not limited to:

  • Threatening, obscene, and/or abusive comments;
  • Comments that violate the privacy and/or jeopardize the reputation, safety, and/or well-being of members of the Southlake team, our patients, or their families;
  • Profanity and/or defamatory language;
  • Redundant comments or information not related to or affiliated with Southlake; and/or
  • Content that could be deemed offensive to community standards.

When submitting content to any of Southlake’s social media channels, please be aware that your information will be available to the public and potentially viewed by a wide range of audiences. By posting on any of Southlake’s channels, you accept and understand that Southlake reserves the right to use the information for promotional and/or fundraising purposes for both internal and external audiences.

Please avoid posting or disclosing any identifiable or personal health information, as this information may be used by outside participants beyond the control of Southlake. If you do not wish for your information to be shared, published, duplicated, and/or reprinted by any means, then we ask for you to refrain from posting on any of Southlake’s social media channels.

If we have failed to meet your expectations and you would like to share your story, please contact our Patient Relations office at 905-895-4521 ext. 2290 or through our website.

Note: Any external websites that link or are linked to Southlake’s social media channels does not constitute endorsement by Southlake and we cannot be held responsible for content posted on these sites.

Southlake Regional Health Centre
596 Davis Drive, Newmarket, Ontario   L3Y 2P9
Tel: 905-895-4521   |   TTY: 905-952-3062
Copyright © 2012 Southlake Regional Health Centre
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