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Pre-register For Your Appointment
Patients scheduled for an out-patient test, clinic visit, or surgical procedure are encouraged to pre-register for their appointment at least 48 hours in advance of their appointment, prior to coming to the Hospital.

Step 1: Pre-register for your appointment

Call 905-895-4521, ext. 2868, to pre-register for an appointment.

In order to complete the pre-registration process, you will need to know:
  • your basic personal information
  • your doctor’s name
  • appointment date and time
  • emergency contact information
  • your Health Card number
If your appointment is less than 24 hours away, skip the pre-registration step and register for your appointment when you Check In at a Welcome Centre when you arrive at the Hospital. Please give yourself a few extra minutes to register at the Hospital if you are not pre-registering.

Step 2: Check-In

Upon arrival at the Hospital, “check-in” at any one of our Check-In Kiosks, or visit one of our Welcome Centres, where a Patient Access Associate will be happy to complete your registration.

If you choose to use one of our Kiosks, you will be asked to swipe your Health Card and verify the information, which appears on the screen. You will then be asked to proceed directly to the area of your appointment.

Note: In some cases, your information may require updating. If this is the case the Kiosks will direct you to the closest Welcome Centre, or Courtesy Phone, where someone will be available to update your information.

If you are coming to the Hospital for a series of clinic visits, you do not need to pre-register before each appointment, provided you meet the following criteria:

  1. You complete the pre-registration process prior to your first appointment.
  2. Your registration information remains the same for the duration of your visits.

Welcome Centre Locations
  • East Entrance, East Building, Level 1
  • West Entrance, West Building Level 2
  • Medical Arts Building, Level 4
  • Emergency Room - Limited to Emergency patients only
Check-In Kiosk Locations:
  • East Entrance, East Building, Level 1
  • West Parking Entrance, West Building, Level 2 
  • Medical Arts Building, Level 3,

Can’t Pre-register? 
Although pre-registration is quick and easy, from time to time there may be exceptional circumstances that do not allow for it. For patients who are unable to pre-register for their appointment prior to coming to the Hospital, please visit one of our Welcome Centres where one of our friendly Patient Access Associates will be happy to assist you.

Do you need to cancel or reschedule an appointment?
If you any questions about your appointment, or need to cancel/reschedule your appointment, call 905-895-4521, ext. 2665.
For more information
If you have any questions or require additional information regarding your appointment call 905-895-4521, ext. 2868
Southlake Regional Health Centre
596 Davis Drive, Newmarket, Ontario   L3Y 2P9
Tel: 905-895-4521   |   TTY: 905-952-3062
Copyright © 2012 Southlake Regional Health Centre